Posts Tagged ‘Closer Look’

Happy new year. 2009 was a record year for Miller Plumbing Heating and Cooling. Making sure the customer gets true value and great service is our main focus.Earning and maintaining our customers trust is a top concern.

One year end job comes to mind. A young couple had no heat and needed a repair on a 20 plus year old furnace to get it up and running.  One option is to make the repair but looking at the big picture saved this customer upfront and long term.

The customers have a high gas bill, the furnace is 20 plus years and in average  condition for its age, evevthough repairing it my gain another year  lets take a closer look. The repair will cost money the replacement parts are outdated and can only work on this old furnace, there are more old parts that can fail.

Delaying replacement will take away the gas saving that is real money they could use for other expenses takes away the lifetime heat exchanger warranty 10 year parts warranty and 5 year labor warranty. But the customer looses 30% tax credit that will not benefit them in 2011.

The furnace repair plus the lost tax credit savings proved to make repairing this old furnace a bad long term decision. Needless to say the customers are very happy saving gas and now have peace of mind that there are no repair costs for a long time.

Miller Plumbing Heating Cooling 3131 Library Rd Pittsburgh Pa 15234  412-848-3253  www.millerplumbingheatingcooling.com