Posts Tagged ‘Customer Satisfaction’

Being in business since 1991 we have seen many things in the plumbing heating cooling business come and go. Looking back we take alot of pride in trying to challenge ourselves to try new ways of doing things. Time marches on and our customers expect more, and deserve more.

True value comes when the work is done correctly the first time.Tools and equipment can really make a difference in quality. We core drill all our holes in brick and block for furnace pipes exiting through walls refrigeration line kits etc. No big mortar patches much faster and very finished and professional look.

Training ,its great to have technicians that are well rounded but the devils is in the details. Training and sitting down and reading the manufactures installation instructions helps insure customer satisfaction. Trail and error is old school and not acceptable.

Something as common as a humidifier can make such a difference in a customers daily life. Today we received a call from a customer that has respiratory problems. We installed a Trane # 500 power humidifier in there home this fall. There house they said is night and day different from last year. No static shock no dry skin no dry mouth or nose bleeds .

We unlike most companies  hook the humidifier to the hot water line. The water vaporizes much easier and faster and there is much less water waste  and according to the customer has saved alot of money on there gas bill. Proper humidity levels eliminated the cold clammy feel and has allowed them to lower there thermostat 4-6 degrees.

Its nice to get a call out of the blue with such good positive feed back. Our customers have always been our best teacher helping us perfect our craft. Providing a higher standard of health and comfort and saving the customer money at the same time, what could be better.  

Miller plumbing heating cooling has been on a quest to go green with heat pumps instead of old style air conditioning units. We have saved customers alot of energy dollars and have raised the level of comfort at the same time. Keep posted we have new ways to save money and go green.

Miller Plumbing Heating Cooling

3131 Library Rd

Pittsburgh PA 15234

412-848-3253

  Wednesday night was a special night for Miller Plumbing Heating Cooling LLC. For the second time in three years our company was awarded the TRANE pace setter award for outstanding sales and customer satisfaction. 

  A company is only as good as it people. Our goal is to have employees with real passion for what they do.

  I would like to thank our team for going the extra mile for our customers. You should be proud of yourself.

Miller Plumbing Heating Cooling LLC  Pittsburgh PA 15234  412-848-3253 www.callmiller.net   

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